Replacement Policy

Last updated: 30 June 2026

At Somshell, every piece is handcrafted with care — but if something isn't right with your order, we're here to make it right.

1. Replacement Window

You can request a replacement within 7 days of receiving your order, provided the item meets the conditions below.

2. Eligibility for Replacement

We accept replacement requests for:

• Damaged or defective items received due to manufacturing issues
• Wrong item delivered (incorrect product, size, or print sent)
• Significant quality issues not visible in product photos (stitching defects, fabric flaws, etc.)

Items are not eligible for replacement if:

• The request is raised after the replacement window
• The item has been worn, washed, altered, or damaged after delivery
• Original tags, packaging, or labels are missing
• The issue is due to natural variation in handcrafted print fabric (slight color/print variation is part of the handmade charm, not a defect)
• The item was purchased on final sale/clearance (if applicable)

3. How to Request a Replacement

• Contact us within the replacement window via WhatsApp - 7043556704 or email at somshellofficials.apparels@gmail.com
• Share your order number, clear photos/video of the issue, and a brief description
• Our team will review and confirm if your item qualifies within 7 days
• Once approved, we'll share pickup or return-shipping instructions

4. Replacement Process

• Once we receive and inspect the returned item, we'll process your replacement within 10 days
• If the same size/print is unavailable, we'll offer a comparable alternative or store credit, your choice
• Replacement shipping costs within India are covered by us for valid claims; international replacement shipping may vary (we'll confirm before processing)

5. Important Notes

• Since each piece is handcrafted, please allow for minor variations in print placement, color tone, and embroidery — these reflect the handmade nature of our products and are not considered defects.
• We recommend unboxing and checking your order on the day of delivery and reaching out immediately if there's an issue.
• For international orders, please review your country's customs guidelines, as replacement shipping timelines may differ.